Got a message back from Domain Direct / ItsYourDomain / Netidentity Customer Service.
Hello,This reminded me that I did get some email about hosting changes. I dig back through my email inbox and found a letter from Ross Rader, General Manager of Tucows Retail services on May 7th saying Hostopia is taking over all their web hosting, that our accounts were being transfered, and Hostopia would contact us. I haven't heard anything since.
Unfortunately, I do not have the ability to assist you with your issue because we no longer provide hosting services for domains. You will need to contact Domain Direct Hosting at 1-888-390-1240, email@example.com or access your account through domaindirecthosting.com.
Domain Direct / ItsYourDomain / Netidentity Customer Service
What really gets me is that Scott there in Customer Service should damn well know about the hosting changes, but his email comes off with a "not our problem dude" tone to it. Guess I should just be happy he actually answered the question I asked and didn't just copy/paste a completely unrelated answer into his reply like what happens with all the other customer support emails I've gotten in the last few years.
Reading several announcements and press releases I can't help but notice the lack of any helpful information. Nothing about if my account is now split? What about the money I paid NetIdentity, again in May, for a years email, website, and extra storage space? I guess that was supposed to be in the transition package I never received from Hostopia. And I will admit that it is entirely possible I received the transition package email from Hostopia and deleted it thinking it was spam. I get a lot of spam and useless game industry recruiter mail at that address that I just delete in bulk.
Now, you'll notice there is some name confusion. It appears from Scott's email from firstname.lastname@example.org that Domain Direct does not equal Domain Direct Hosting? But Domain Direct Hosting does equal Hostopia? Except that www.domaindirecthosting.com has a logo that just says Domain Direct. But nothing else I have read apart from Ross's email makes any mention of Hostopia at all.
I did manage to login to www.domaindirecthosting.com which has logins for the different services dumped by Tucows, but it shows 0 of 50 megs up and no sign of my website. There was a FAQ link that took me to http://domaindirecthosting.com/support/ which comes up as 404 File Not Found Page. I also notice some of the URLs inside the site are still associated with Netidentity. What is really going on?