Haven't actually gotten an email back from the second customer service guy, but it does appear that the site and all the files are back. I'll have to check when I wake up.
I'm actually still sleeping, its just that I think I hurt my back sleeping or something so I got up to stretch and take some aspirin. Yes, you heard me, "hurt it sleeping." I am a serious sleeper!
I saw a t-shirt a few weeks ago that said, "Damn right i am good in bed, I can sleep for days!"