I also found out that the soon to be stupidly renamed, SciFi channel, did a TV series based on the books that lasted 12 episodes before it was canceled. It is available free and legally on Hulu.com, but I'll wait till I'm caught up with the books to watch it.
I also finally got season 2 of "Terminator: The Sarah Connor Chronicles" from iTunes. At the same time I realized that I never downloaded the last episode of season 1, titled "What He Beheld." Thinking back I remember that was the first time our internet connection in the house in Perth got shaped down to modem speed. I had started the download, left the house and when I got back it said it still had an estimated time of 40some hours. I didn't log back into the iTunes store for a few months and forgot about it.
I got into a multi-email exchange with iTunes customer service trying to get them to let me download it. Note that I don't say, "re-download" because it had never been fully and successfully downloaded in the first place. It is ridiculous to me that I have spent several hundred dollars on the iTunes store last year and yet I have to go through this crap to download an episode that I have clearly already paid for.
They are out nothing but a fraction of a fraction of cent in bandwidth to let me re-download something. Seems like a very fair exchange to keep a loyal customer. I swear sometimes Apple is going out of its way to piss off their customers.
The first email was a macro'ed:
Your request for a refund for "What He Beheld" was carefully considered; however, according to the iTunes Store Terms of Sale, all purchases made on the iTunes Store are ineligible for refund. This policy matches Apple's refund policies and provides protection for copyrighted materials.To which I responded
Your response was carefully considered; however, it did not match my request.Eventually, after being scolded for the fact that this purchase was from just over a year ago, they allowed me to re-download it.
I do not want or nor did I ask for a refund. I want the episode that I have clearly paid for but never got. It was never completely successfully downloaded but instead was interrupted due to a bad internet connection. It should have been available the next time I checked for available downloads, but it never came up again and I don't have it.
But this whole incident just highlights why I stopped buying audiobooks from iTunes. When I buy them straight from Audible.com, I am safe in the knowledge that if anything were to happen to my iTunes library, as it does every 6th update or so, I can re-download all purchases from the Audible website at any time.
I just spend the last few days rebuilding my iTunes library from when I reformatted my laptop last month. I now have the library pointed to my F: drive which is what my external drive maps too when plugged in. I duplicated the library on both my external drives so as long as either is plugged in as the F: drive it will work. And later when I get my desktops re-setup, I can set them up the same way so they will work as long as I have either of the external drive plugged in as the F: drive.