Website Hosting Fun Continues...

I get an email telling me that my website should be fully restored, but no information about this switch over, nothing... oh except this that arrived the day after that email:

on Aug 17, 2008, support@netidentityhosting.com wrote:

Web Disk Space / Storage Quota Warning (100%)

Domain: joseph.hewitt.org

If you exceed 100% of your quota you will be billed for overages at the end of the month. You may want to consider upgrading to a higher package level if your regular usage levels have increased.

If you have any questions please contact us.

Thank you,
Net Identity Hosting

Toll Free (U.S.A./Canada) 1-888-390-1242
support@netidentityhosting.com
www.netidentityhosting.com

Well, at first guess I am thinking maybe this overage is caused by the 47.6 meg file sitting in the root directory. It appears to be some sort of archive file containing my entire website. Another guess would be that this is the file that they used to restore my website the day before. Without that file the space I am using is almost halved.

Do I really need the www.joseph.hewitt.org site? Is it worth this frustration? It basically has the ruined remains of my old resume site from 5-6 years ago and a few pictures and my resume and history html files that are linked over on the right. I've just always thought that maybe I would do something with it in the future.

It's Back!

Haven't actually gotten an email back from the second customer service guy, but it does appear that the site and all the files are back. I'll have to check when I wake up.

I'm actually still sleeping, its just that I think I hurt my back sleeping or something so I got up to stretch and take some aspirin. Yes, you heard me, "hurt it sleeping." I am a serious sleeper!

I saw a t-shirt a few weeks ago that said, "Damn right i am good in bed, I can sleep for days!"

It appears to be getting worse...

Now all the graphics that were hosted on my site are gone. It didn't even occur to me that even though the site was down and I couldn't link to the sub-pages, that the graphics that were hosted there were still showing. It's pretty scary to see them vanish. You know, there were some files there that I don't know if I even have copies of on this machine.

I got that domain and email address because I knew I would be moving about the country (and as it turns out, the world) and I wanted some place where I could store stuff and know that I always had a permanent and professional looking email address.

Who is Screwing me and WHERE IS MY WEBSITE!?

Web site still missing.

Got a message back from Domain Direct / ItsYourDomain / Netidentity Customer Service.

Hello,
Unfortunately, I do not have the ability to assist you with your issue because we no longer provide hosting services for domains. You will need to contact Domain Direct Hosting at 1-888-390-1240, support@domaindirecthosting.com or access your account through domaindirecthosting.com.

Scott
Domain Direct / ItsYourDomain / Netidentity Customer Service

This reminded me that I did get some email about hosting changes. I dig back through my email inbox and found a letter from Ross Rader, General Manager of Tucows Retail services on May 7th saying Hostopia is taking over all their web hosting, that our accounts were being transfered, and Hostopia would contact us. I haven't heard anything since.

What really gets me is that Scott there in Customer Service should damn well know about the hosting changes, but his email comes off with a "not our problem dude" tone to it. Guess I should just be happy he actually answered the question I asked and didn't just copy/paste a completely unrelated answer into his reply like what happens with all the other customer support emails I've gotten in the last few years.

Reading several announcements and press releases I can't help but notice the lack of any helpful information. Nothing about if my account is now split? What about the money I paid NetIdentity, again in May, for a years email, website, and extra storage space? I guess that was supposed to be in the transition package I never received from Hostopia. And I will admit that it is entirely possible I received the transition package email from Hostopia and deleted it thinking it was spam. I get a lot of spam and useless game industry recruiter mail at that address that I just delete in bulk.

Now, you'll notice there is some name confusion. It appears from Scott's email from no-reply@domaindirect.com that Domain Direct does not equal Domain Direct Hosting? But Domain Direct Hosting does equal Hostopia? Except that www.domaindirecthosting.com has a logo that just says Domain Direct. But nothing else I have read apart from Ross's email makes any mention of Hostopia at all.

I did manage to login to www.domaindirecthosting.com which has logins for the different services dumped by Tucows, but it shows 0 of 50 megs up and no sign of my website. There was a FAQ link that took me to http://domaindirecthosting.com/support/ which comes up as 404 File Not Found Page. I also notice some of the URLs inside the site are still associated with Netidentity. What is really going on?